Campgrounds operate differently from most attractions. Guests are spread across large properties, often staying for multiple days and participating in a variety of activities throughout their visit. Communicating effectively with guests, keeping them informed, and helping them discover experiences can be challenging when visitors are dispersed across the destination.
Old Forge Campground wanted a better way to stay connected with guests throughout their stay while creating opportunities to improve engagement and enhance the overall experience.
Improving Communication Across the Property
Communication plays an important role in guest satisfaction. Whether sharing activity schedules, event information, weather updates, promotions, or important operational announcements, operators need a reliable way to connect with guests throughout their visit.
Through mobile engagement and connected guest communications, Old Forge Campground can deliver timely information that helps guests stay informed and make the most of their stay.
Encouraging Participation and Exploration
Many guests arrive without realizing everything available to them. Connected engagement tools create opportunities to promote activities, amenities, dining options, and experiences throughout the campground and surrounding destination. By helping guests discover more of what is available, operators can increase participation while creating a more rewarding stay.
This helps guests get more value from their visit while supporting additional revenue opportunities.
Understanding the Guest Experience
Connected guest data helps operators better understand how visitors engage throughout their stay. Rather than relying solely on reservations, teams gain visibility into guest activity, participation, spending patterns, and engagement levels. These insights help operators identify opportunities to improve experiences while supporting future planning and decision-making.
Looking Ahead
As guest expectations continue to evolve, communication and engagement will play an increasingly important role in hospitality and outdoor recreation.
By connecting guest communications, engagement, and operational insights through a single platform, Old Forge Campground is creating a more connected experience for guests while gaining the visibility needed to continuously improve operations.
Highlights of Vantage at Old Forge Campground
- Mobile guest communications
- Activity and event notifications
- Personalized guest engagement
- Mobile commerce opportunities
- Unified guest profiles
- Loyalty and rewards programs
- Guest activity insights
- Operational dashboards and reporting
AND THERE IS MUCH MORE!
More than 15 solutions to boost your guest experience, revenue solutions and operational excellence.
